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Downtown expected to lose DMV office
by Bob Shiles
Staff writer
The DMV office on North Chestnut Street in downtown Lumberton is expected to close as the family that has held the state contract for more than three decades lost it. | Bob Shiles | The Robesonian.
The DMV office on North Chestnut Street in downtown Lumberton is expected to close as the family that has held the state contract for more than three decades lost it. | Bob Shiles | The Robesonian.
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LUMBERTON — At least two Robeson County legislators want to know why the state Department of Motor Vehicles is awarding the contract to operate the vehicle license and plate renewal office in downtown Lumberton to someone other than family members of the contractor who operated the agency for years.

The contract for more than 30 years was held by the late Helen Beasley. Renewal of the contract, which is for three years,was requested by Beasley’s children, Ouida Smith and Charlie Beasley. Smith has been working at the agency for 30 years and Beasley for 25 years.

But according to Marge Howell, a spokesperson for the DMV in Raleigh, the awarding of the new contract to Aaron Thomas, president of Metcon Inc., is a done deal. As a result, the current office at 220 N.Chestnut St. will be closed and a new office opened at a site selected by Thomas. Thomas is also responsible for hiring his own staff, Howell said.

Howell said that since the current contract was in the name of their mother Helen, the Beasleys’ application for the contract was treated by DMV as a new applicant and not as a contract renewal.

“It was reviewed as any new application,” Howell said. “Applications are looked at on a case-by-case basis.”

In a letter to DMV Commissioner Mike Robertson, state Rep. G.L. Pridgen called awarding the contract to anyone but the Beasleys “an apparent disregard of the law.” Such action, he said, violates state law prohibiting the commissioner from canceling or amending a contract for any other reason than “malfeasance, misfeasance, or nonfeasance” until a joint legislative committee studying the DMV’s contract program makes final recommendations later this year.

“The committee has not received any final recommendations … much less acted upon them,” Pridgen said in the letter. “Consequently, your purported cancellation of the Lumberton LPA’s contract based on a desire to replace that contractor with another clearly violates this prohibition.”

Pridgen told The Robesonian that he hates to see the agency be located anywhere but in downtown Lumberton.

“It’s location is so good for the people,” he said. “Also, those working in that office are so professional and helpful. I hate to see them go.”

State Sen. Michael Walters said Friday that when the application process began about 60 days ago, he wrote a letter to DMV supporting the Beasleys’ application to continue to operate the DMV office.

“I’ve been involved through the whole process,” he said. “I’ve made numerous phone calls, as late as just two weeks ago, in support of the current contractor.

“DMV has not yet given me a reason for their decision to change the contractor.”

Walters said that he has been told by the DMV that Thomas will be locating the agency within Lumberton city limits, possibly on Lackey Street.

Thomas could not be reached for comment.

Reach staff writer Bob Shiles at 910-272-6117 or bshiles@heartlandpublications.com.

.

Comments
(30)
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factspersona
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July 15, 2012
FYI

A Greensboro News and Record article(Nov. 1, 2011) stated the DMV's policy is to seek new applicants whenever a contract expires or ends.
2bornot2b....
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July 01, 2012
I totally agree about the rude customer service. It felt like you had walked in a funeral home when you went there! I was giving them my hard earned money. The least I could get in return was a thank you.

On the other hand, I'm not sure Metcon is the right "man" for the job. They've done alot of construction in the county, but was well paid for it. Speaking from personal experience, it's almost impossible for a Lumbee to get a semi-good paying job with the company. Time will tell...
Educatedw/commonsense
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June 27, 2012
Why do we always seem to shoot ourselves in the foot as a community? I'll say I do know A and I don't know the B's family. My comment is not in support or non-support but in hopes of educating this "community" of posters. While you browse the jobless rate in our county, while you complain to various agencies of gov't. let me let you/us all in on a little secret. I recently spent some time researching why business both large and small choose a site to expand. My little brain was shocked to see that owners actually come to town and visit small busi to see how they are treated. Gas stations, mom and pop fast foods, taco bells et, etc etc.. I was also somewhat shocked to learn they read our local news paper blogs or comment sections... I know this first hand....So, as you/us so easily use words like race/lumbee's/whites/blacks/mex and etc they read between the lines and think, "law suits".... Now I don't live under a rock and I also know every county/town/city has it's issues. I won't deny that, but I would say we should be careful as we slam others in front of the whole world as if their are no $damages to our communities as a whole. We can't expect our job market to change if we don't change the way we act and think about our brothers and sisters within our community. While you wanted to take a minute and slam someone, you should know some potential busi just took our name off the list of potentials.... There are ways to handle/address issues rather than a public forum of such magnit...Again, my comment is not in support of either side, but a simple attempt to ask that we all realize the impact of such a power tool we have in front of us... Attend forums, write letters, speak your mind, but be careful the avenue you choose. Everyday someone applies for a job and while they put on their best clothes, reseach all the best answers for popular interview questions, someone simply popped your name in a Facebook search and read some of your posts. Please, please consider the impact of the community as a whole before slam each other...
dec74
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June 26, 2012
The employees of the downtown office are among the most unpleasant, rude, and unprofessional that I have ever encountered. All I care about is getting good customer service from someone that does not appear to be miserable.
thelonegrandma
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June 30, 2012
For the most part, I agree with your comment. I have had 30 years of experience going to this office for my motor vehicle needs, and I can regretfully say that I have have very few even "semi-pleasant" experiences dealing with this family, and I've never been given a smile. They do truly seem to be miserable and hate their jobs.
thetruthbeknown
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June 25, 2012
I think its funny how all the outsiders have something to say....just lije always just like typical robco. Yes Aaron is making a difference and making a difference so i gurss that's why everyone is talking because something is being done. For years the dmv was run the way they see fit for then not servicing our citizens. Wanting to call names an point fingers at people who want to better themselves just show you are on a level below them and if changes scare you then in reality you don't need to express your opinion. Unless you've put in the hours hard work and tsweat dont down what others can do better than you. Get off your but and try to accomplish what Aaron has at his age. Rise and achieve not down and diss. You had opportunities just like everyone does in robco. Its just some is alot more lazy an incompetent than others

cuzimme
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June 25, 2012
holdingtheirfeettothefire...

Keep hiding behind your screen name and yelling witch and see what happens. You sit and scream how racist this one or that one is and yet you're the one that comes off looking ignorant not the one you're persecuting!
ddj0804
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June 25, 2012
I've lived in different areas of the south and I must say that Lumberton is absolutely the most rude office I've dealt with. I drive all the way to Raeford just so I don't have to deal with the "Lumberton Attitudes"
tellingitlikeitis
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June 25, 2012
While I am 100% sure this is back room politics, I also realize that if the family who contracted this business were customer friendly the citizens of Robeson Co. wouldn't allow this to happen. I have never in my life seen people in business who lack in customer care. It was like they were saying we have this contract, no one can take it, and we can still treat you how we like (ha,ha). Well, it's lights out for the family. It's sad, but I am sure many complaints is part of what led to the contract not being renewed. It doesn't hurt anyone to give a warm smile, a hello, and/or a thank you. You reap what you sow.
thelonegrandma
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June 30, 2012
Amen.
Lastlock
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June 25, 2012
I just wish that legitimate contractor bids were occassionally made in this county. Why are the only two options old school white monarchy of the lic plate office or Metcon Tony Soprano operations? I anticipate service will be just a slow, most likely slower because Metcon has not operated a business like this before and the learning curve will be at our expense.
b-ballmom3
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June 25, 2012
well, I for one, think its about time. Why shouldn't someone else get a shot. I just hope they provide better customer service, because the employees (Beasley family) is the most unpleasant, non-smiling and sarcastic group of people. It's like they all hate their jobs and despise to give any information and take it out on the customers. The least they can do is fake a smile.
clrlumbee
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June 24, 2012
I am glad that someone else got the contract for DMV; just because it has "been" in the family doesnt give those people the right to treat people the way they do...When I was dealing with the death of my mother and trying to get things done for her automobile, these people were absolutely RUDE and hateful!!!! What they didnt know was that I wasnt going to take their crap and I made many phone calls to find out 'how' to complain and in the process I found out it was a contractor, no a government employee which made the situation (in my eyes) worse. Needless to say when I went in afterwards to continue to deal with the problem, they knew I had made the phone calls and I got treated with respect. Alot of people I know have been treated with disrespect and I hope the new contractor hires new people with superior customer service skills. You need to be nice to all your customers, not just some of them.
ReedyQLewis
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June 24, 2012
Everybody seems to be in such an uproar, but to some of those who accuse others of being racist, from what I have heard is that the new office will now reflect the DIVERSITY of the county, meaning having our people. Let this be an example and something we all as citizens of this great state of Robeson can be proud of, that we are starting to make great strides in having our own for once, and embracing our heritage. Right is right, no sense crying over spilled milk!
lolsmileyface
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June 24, 2012
Yup, chalk up another win for Raymond Cummings (county commissioner)

Link to county website:

http://www.co.robeson.nc.us/comis.htm

A few weeks ago he managed to change the ambulance service contract also.

The county Board of Commissioners last week approved in a 7 yto 1 vote a two-year contract with MED 1. The only other company offering a proposal to provide the service was American Medical Response, a national company that has held an exclusive contract with the county for 13 years.

Read more: The Robesonian - 3 commissioners shaky on MED1

Turningthepage
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June 24, 2012
Let's see. Metcon was awarded the contract? Hmmm... Same folks who are awarded all of the other hand-picked options made available to them first?

Well who would have imagined that Metcon could expand so rapidly in a depressed economy like we are experiencing? Just good management? So now they are taking over state agencies also? License agency? And of course the newly opened license agency should be named after their buddy. I wonder what's next?

Lot's of questions...wonder who could answer these for us (truthfully)?
bigtnc
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June 24, 2012
Oh and promise you, Walters and Pridgen will be all up in Aaron Thomas's face come election time looking for a handout!

I pray they get voted out! I wouldnt give them a dime for their campaines.
bigtnc
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June 24, 2012
Walters and pridgen need to shut up, have they ever even been to that rat hole in the wall LPA in lumberton! Its cramped, small, very inpersonal, everyone in the room can hear your business! Especially when those hatefull employees scorn you and run you out of that office for not having the paperwork rite. Im glad they are loosing the contract! Thank God. They dont take credit or debit cards, you have to run to courthouse or to an atm to get CASH! Those people are not proffessional or curtious. Thomas Im sure can run it much better.

And im sick of all these raciest comments being made about native americans by these raciest people commenting on this post, grow up and get a life!
ReallyRobeson?
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June 25, 2012
Wow bigtnc. Any issue that gets the bipartisan support of our Republican and our Democrat representatives have some merit. I'm saddened and mystified to hear opinions about folks at that office being hateful because in the 30 years I've been going in there I've seen professionalism even in the face of sometimes rude customer behaviour. If xyz is required in order to complete any transaction and the customer only has x, then that is the fault of the customer not the service provider. I've seen folks in this category "show themselves" in these situations acting as if "getting loud" will somehow change the requirements. Let me know how that works with a new group of folks who don't have the decades of experience the current providers do. You did mention one valid point about going to the courthouse to get paperwork so I wonder if Mr. Thomas' friends are making plans to relocate the tax office as well. If not, good luck trying to get there and back to Lackey St in under 45 minutes with F'ville Rd traffic. The city will benefit from the increased revenue from LPD writing citations. To clarify, I'm Lumbee and believe that "the white man" ceased to be our main problem years ago because some of our own Lumbee leaders do a much better job of sticking it to us than the white man ever did. If we ever start examining issues on the merits of the issues rather than creating racial overtones to define them, ALL of Robeson Co. can benefit.
Jesusluvslumbs
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June 24, 2012
Finally! Lumbees strong and proud. We hav been oppressed by white folk long enough. Watch n learn Beasleys, watch n learn! Proud of u A!
thelonegrandma
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June 30, 2012
Whites aren't your problem, Sir or Madam. You make yourselves look bad enough without any assistance from anyone else. Please don't show your ignorance by promoting your biased opinions on this forum.
corklock
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June 24, 2012
Call Rota Rooter. As usual something STINKS in Robeson County. Diogenes of Sinope (Greek). He used to stroll about in full daylight with a lamp; when asked what he was doing, he would answer, "I am just looking for an honest man."
thelonegrandma
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June 30, 2012
Well then, he had better go to another county.
holdingtheirfeettothefire
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June 24, 2012
Wow! The same people seem to have their hands in everything in this county... Take away the contract from a family that has provided excellent service for years and give it to people who will be more interested in locating the facility as close to Pembroke as possible and staffing it with "their own" without regard to intelligence or customer service. "They" must have set this up with Perdue on one of her many trips to Comtech.

Like everything else in the county as long as "they" are running the show who cares if they run it right. Metcon needs to go fix the leaks and mold in the "Racist Raymond Boss Hawg Cummings Glass Palace" instead of trying to take something else on. Oh nevermind the county employees are probably patching those screw ups on our dime.

Did Racist Raymond Boss Hawg Cummings not get his cut of this one? Those other fellas better cut him in or he might get upset.... the least they could do is name the new DMV office after him.
BBBD
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June 24, 2012
Good post.
CompleteBS
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June 24, 2012
"Excellent Sevice for Years"- What a joke..Excellent for only one race is not excellent...Indians and blacks have been treated like second class citizens in that place for 30 years. I wish him good luck with the new location. You will see a difference.

"It's location is so good for the people"- You mean after we circle the block for 30 minutes looking for a parking space...

People from all over the county have to come here not just the elite. Drive from Fairmont and can't find a park and tell me how good it is.

What a joke.

annapittman
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June 24, 2012
I see no wrong doing in this just a were the ones holding the positions now did not follow the proper procedures in older to maintain the contract. Speaking of racist holdingtheirfeettothefire sounds very racist.
trutalk
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June 24, 2012
I am not Native American....therefore my reply to you is not bias or a defense to the race. However, this has nothing to do with race. This act just the unethical practices and back door politics that continue to plague this county. I have not researched the policies or procedures but it is obvious that the contracts received and ability of this agency to venture into the different sectors of businesses with ease is an obvious display of illegal practices on the behalf of local politicians and government officials. The state and federal government should look closer at the practices and bidding procedures of all involved... Maybe then the HONEST man/woman will have a true shot at prosperity because every sign that says coming soon has met con name on the sign also.
judgenot120
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June 25, 2012
completeBS, your comment matches your name. ive been dealing with those same people for 14 years and never once have i been treated different from anybody else, nor have i ever seen them act out of accordance to the the guidelines there made to follow. i get so tired of people using the race card. your skin color doesn't make you any better or worse than the man next to you. you both bleed red, you're both born and you both die the same death. i hate to see them go, they are a great group of people, regardless of the lack of parking, it is a good location because people know where it's at. i agree though, you will see a difference, just like the change we've seen in the last 4 years. why fix what isn't broke? and the state is the reason you have to carry a book of paper work in there with you, not them. and 90% of people in robeson county dont care to learn what they need before they go up there, if you had to repeat the same thing to people everyday, it would get tiresome and repetative. put yourself behind that desk with the line running out the door half way through the day, not getting a lunch half the time, how would most people act?
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